This article covers error statuses that may be generated by Flight1 or Explore1. If you are experiencing an error or an unexpected behavior with your Flight1 app or Explore1 drone, please review the below for suggestions on how to resolve it.
Try these steps first
Often times you can resolve errors by following one of the below steps:
Restart Flight1 iOS App
The Flight1 app connection to the Explore1 drone may be interrupted by several factors and usually Flight1 will try to reconnect automatically. If the Explore1 is executing a mission, this will not affect the autonomous mission or data in any way and your Explore1 should still continue to respond to the RC. However, if the Flight1 app is unable to reconnect or you see an alert message appear, please try the following:
- Kill the Flight1 iOS App:
- Double tap iPad home button
- Swipe Flight1 App screen to the right
- Disconnect USB Cable from iPad
- Tap Flight1 App to re-open
- Connect USB cable to iPad
Power-cycle Explore1 unit
The Explore1 has several CPUs from Skycatch and DJI that in some very rare cases may fail to communicate with each other, and this can cause error notifications on Flight1. The easiest way to resolve this is to power-cycle the whole system in the following order:
- Kill Flight1 iOS App
- Turn off Explore1
- Turn off RC
- Wait 30 seconds
- Turn on RC
- Wait 10 seconds
- Turn on Explore1
- Launch Flight1 iOS App
Check DJI Go
The Explore1 drone uses hardware built and developed by DJI, sometimes these components will need to be updated. This can be checked very easily by opening the DJI GO app while Explore1 is powered on, connected to the iPad, and the iPad has an active internet connection. In addition, DJI GO can display more messages or indications that are valuable to the user and Skycatch support.
Explore1 Fail-Safe actions
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Explore1 hovers in the air without following the waypoints |
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Cause |
Fail-Safe Action |
Solution |
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Compass failure |
Explore1 will fall over to attitude mode |
Switch to manual mode and manually pilot Explore1 to home location |
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Explore1 returns home suddenly |
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Cause |
Fail-Safe Action |
Solution |
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Battery level is low [<25%] |
Explore1 will initiate RTH |
Automatic or Manually RTH |
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Battery emits heat, smoke and flames |
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Cause |
Fail-Safe Action |
Solution |
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Battery fail - fire hazard |
Put battery in a isolated area away from any persons or flammable objects |
When safe to do so, dispose of the battery and contact Skycatch support |
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Hardware Failure |
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Cause |
Fail-Safe Action |
Solution |
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Motor failure |
Explore1 will detect any HW malfunction, prevent take off, and will send a notification to Flight1 and DJI Go |
Open DJI Go to see the error message and contact Skycatch support |
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Propeller Failure |
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Cause |
Fail-Safe Action |
Solution |
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Propeller is not properly installed |
Explore1 will detect any HW malfunction, preventing take off and will send a notification to Flight1 and DJI Go. |
Remove and reinstall all the propellers |
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Explore1 shows as M100 in Flight1 |
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Cause |
Fail-Safe Action |
Solution |
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Loss of communication with Air1 on the Explore1 |
Explore1 will detect any HW malfunction preventing take off and will send a notification to Flight1 and DJI Go - do not take off |
Kill the Flight1 app and power cycle the system as recommended above. If the issue persists, contact Skycatch support |
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Camera is not taking pictures |
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Cause |
Fail-Safe Action |
Solution |
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Air1 camera error |
Flight1 will prevent take off if condition occurs during mission planning, and will initiate RTH if condition occurs during flight. Manually initiate RTH |
Power cycle Explore1 and wait for Air1 LED to be green before take off |
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PPK / GPS Timeout |
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Cause |
Fail-Safe Action |
Solution |
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Flight1 will prevent take off if condition occurs during mission planning, and will initiate RTH if condition occurs during flight. |
Restart Flight1 iOS App and power-cycle the Explore1 as recommended above. If the issue persists, contact Skycatch support |
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Navigation GNSS fix lost |
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Cause |
Fail-Safe Action |
Solution |
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Flight1 will prevent take off. If condition occurs during mission planning, Explore1 will switch to altitude hold if condition occurs during flight. |
If the Explore1 switches to altitude hold due to lack of GNSS fix, the Explore1 will hold the position until sufficient number of satellites has been achieved. If this is not achieved, the pilot will need to manually fly the Explore1 home. Once the Explore1 lands, the mission will need to be restarted. If issue persists, contact Skycatch support |
Flight1 Fail-Safe actions
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Flight1 lost connection to EX1 |
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Cause |
Fail-Safe action |
Solution |
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Failed connection between the iPad and remote controller |
Explore1 will continue mission while solution gets implemented |
Verify the following items: 1. Cable from Remote Control to iPad is properly connected 2. Open DJI GO App, verify that the iPad, RC, and Explore1 are connected |
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Flight1 app crashed |
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Cause |
Fail-Safe action |
Solution |
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Flight1 error |
Explore1 will continue mission while solution gets implemented |
Restart the app, if app continues to crash please contact Skycatch support |
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No Explore1 position in Flight1 |
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Cause |
Fail-Safe action |
Solution |
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Connection failure between Explore1 and Flight1 |
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Verify the following items: 1. Cable from Remote Control to iPad is properly connected 2. Open DJI GO App, verify that the iPad, RC, and Explore1 are connected |
iPad Fail-Safe actions
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iPad turns off |
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Cause |
Fail-Safe action |
Solution |
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iPad battery failure or low battery |
Explore1 will continue mission |
Manually engage RTH on the RC Recharge iPad while in the shade, turn on iPad and continue or resume mission |
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iPad crashes |
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Cause |
Fail-Safe action |
Solution |
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iPad is too hot |
Explore1 will continue mission |
Manually engage RTH on the RC. Wait for iPad to cool down while in the shade and continue or resume mission |
RC Fail-Safe actions
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Lost link with Explore1 |
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Cause |
Fail-Safe action |
Solution |
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Explore1 will initiate RTH |
Move closer to flight area and resume flight upon reconnection. Open DJI GO App, verify that the iPad, RC, and Explore1 are connected |
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RC turned off |
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Cause |
Fail-Safe action |
Solution |
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RC battery depleted |
Explore1 will initiate RTH |
Recharge RC and resume mission |
For more information about how to use Skycatch devices, please visit the Skycatch Support Center. If you do not see the issue you’re experiencing or the solution did not resolve the problem, please contact Skycatch Support at support@skycatch.com and we will gladly help you.
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