You can get help with any questions or issues you may have about Skycatch products or features via one of the following methods.
Skycatch Support Center
Browse or search for answers to questions, watch instructional videos, review how-to guides, or check out FAQs in our support center. If you have a specific question in mind, you can click in the search bar and type in a few keywords to get a response.
Submit an Issue or Question
You can either click on "submit an issue" in the upper right hand corner of your screen or email us at firstname.lastname@example.org and we'll get back to you! You can review or respond to any issues or questions you've submitted by creating a Skycatch support account. More details on creating a support account and managing ticket requests in the support center are available here.
Send Us a Message
You can also send us a message using the messaging feature in your browser or on the Flight1 app. In your browser, simply click on "Help" and "Chat with Us." If you're in the Flight1 App, you can tap the settings gear icon and tap "Talk with a Skycatch member."
In the event of a crash or other incident with your Explore1, please contact local emergency services if there are any critical injuries or damages that need to be immediately addressed. If there are none or if critical matters have been handled, please quarantine the Explore1 and battery and email us at email@example.com for next steps.
A Skycatch support agent will send a link to an initial incident report form for you to complete which will request more information regarding the incident and the below files:
1. Explore1 Logs (DAT files)
2. Mission folder if it was part of an automated mapping mission (includes photos, ex1.log, .sz, and .ubx files)
3. Photos of the incident site and of the drone damage