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Welcome to the Skycatch Support Center


You can get help with any questions or issues you may have about Skycatch products or features via one of the following methods.

 

Skycatch Support Center
Browse or search for answers to questions, watch instructional videos, review how-to guides, or check out FAQs in our support center. If you have a specific question in mind, you can click on the search bar and type in a few keywords to get a response.

Click this link to get a step-by-step guide on how to navigate and explore the Support Center.

 

Submit an Issue or Question
You can either click on "submit a request" in the upper right-hand corner of your screen or email us at support@skycatch.com and we'll get back to you! You can review or respond to any issues or questions you've submitted by creating a Skycatch support account. More details on creating a support account and managing ticket requests in the support center are available here.

 

Send Us a Message
You can also send us a message using the messaging feature in your browser or on the Flight1 app. In the browser, navigate and click on the additional options menu mceclip1.png and select either "Email Support" or "Open Support Chat"

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If you're in the Flight1 App, you can tap the settings icon mceclip2.png and tap "Talk with a Skycatch member."

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Explore1 Incidents

In the event of a crash or other incidents with your Explore1, please contact your local emergency services if there are any critical injuries or damages that need to be addressed immediately.

If there are no critical matters to handle, please quarantine the Explore1 and its battery, then email us at support@skycatch.com for the next steps.

A Skycatch support agent will send a link to an initial incident report form for you to complete which will request more information about the incident. 

The agent will also request for the files below:
1. Explore1 Logs (DAT files)
2. Mission folder if it was part of an automated mapping mission (includes photos, ex1.log, .sz, and .ubx files)
3. Photos of the incident site and of the drone damage

 

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