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Skycatch Flight App: General Troubleshooting


Starting the App

When using the flight app, remember to start the drone in the correct sequence:

  • Turn on the RC unit
  • Turn on the drone (wait for single green flash)
  • Open the flight app

As with any radio controlled device, you should stay clear of large objects, machines, or metal, which may interfere with the signal transmission between the RC unit and the device.

We also recommend closing out of the DJI Go completely as having it running in the background may interfere with using the Skycatch flight app.

What should I do if the app says, 'camera offline'?

If this notification is displayed in app, then the issue may be the result of one of the following:

  1. Poor radio signal quality - there may be radio interference from live electrical activity or large metal objects. 
    Solution: Try turning on the equipment in a different location at the site.
  2. Poor physical data link - the USB cord might be partially disconnected from either the RC unit or the iOS device. 
    Solution: Securely re-connect the cord and try again. If it does not work, try a new cable on the device (preferably from Apple).

My photos are blurry/unfocused, how do I change the camera settings?

Camera settings for your drone are not controlled by the Skycatch flight app. If you're experiencing undesirable results, we recommend you use your DJI Go app to update or reset your camera settings.

Why am I getting an "Over Flight Maximum Radius" error?

This is a limitation imposed by DJI. Typically, it means that the distance between the launch/home location and flight area is exceeding the distance allowed. You can change or disable the "Enable Maximum Range" feature in the DJI Go app under Main Controller Settings. 

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