FAQ: Why isn't the satellite map showing up in the background?

If your site is in a location that doesn't have high-resolution satellite data from our satellite maps provider, you may notice a black background around your DataHub-processed orthophoto.  This is happening because the Ortho 2D map view consists of two layers: the primary background (satellite) layer and the Skycatch Tile layer.

The primary background layer is a satellite-captured map from our satellite maps provider. When you've finished processing images from your flight, we superimpose the DataHub Tile layer on top of the satellite layer, which is georeferenced and positioned in its proper location.

Depending on where you are located, the satellite map information may be outdated or unavailable at certain resolutions which will cause the black background behind your processed map.  

For more information, please contact us at



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