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FAQ: How to report a Flight1 issue for any type of mission ?


For reporting an issue with Flight1 during any 2D, Highwall or Terrain Following mission, please contact  skycatch@support.com.

We would provide a shareable box link where we would require you to upload the necessary information and data for the investigation.

A) Screen Recording

For missions that can be flown again,  we strongly recommend doing so while recording the iPad screen to document the full mission details. The process to record the iPad screen can be consulted here.

The information shared to Skycatch should be obtained with the drone being placed at the take off point of the reported mission. Collecting the recording/screenshots with the drone being at different locations than the mission take off point must be avoided.

 

B) Screenshots and files

In case of not being able to fly the mission again, a set of screenshots  should be shared from the following:

  • Plan Mission configuration vertical screenshot showing Mission’s name and Polygon (1)
  • Advanced settings (2)
  • Pre flight vertical screenshot (4)
  • Flight1 User email
  • Flight1 version

The following files should be exported/synced from Flight1:

  • Please export the Area details (3)
  • Please sync the mission log using any of the three available methods here or with this other method for obtaining more robust drone logs involving rare drone behavior

For last, if the mission type was Highwall scanning or Terrain Following please upload too:

  • DSM file used for the mission

Flight1_App_Issues_Reporting_For_Investigations_-_Google_Docs_2022-10-27_at_8.18.20_p.m..jpg

 

Flight1_App_Issues_Reporting_For_Investigations_-_Google_Docs_2022-10-27_at_8.19.31_p.m..jpg

 

For further assistance or questions about the above, please contact Skycatch support

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